Trip.com Group reviews

Do not join the international business unit (IBU). The management is very unstable. In 1 year, the C suite can change 3 times and each change means changes to the ground too. The approach is very top down. There is no true Ctrip culture and everyone is working for themselves, mainly to “save their ass”. Leaders are extremely incompetent. They don’t even know how to hire and ask the right questions and they’ll not think twice to fire anyone they dislike. Don’t bother with HR for support. HR can’t even speak proper English so they wouldn’t care. Lastly, the work culture is extremely toxic. Almost everyone I know dislikes their boss and job. I’ve even heard that staff secretly record their convos with their boss just as precaution. It’s very political and many unethical decisions being made. It’s not foreigner friendly. Trust me, save yourself from the misery

-absolutely no communication from management. It is like working on a leaking ship with a broken rudder and no captain. The first mate still goes around hounding people for not following the absent captain's orders. They treat people like serfs. -Absolutely Kafka-esque working environment which follows very little ryhme or reason. - the business has been run into the ground by a revolving door series of incompetent operations managers (I have had 6 operations managers ince working there and some have quite after <2 months). The Chinese Head office appear to have finally settled on someone dumb enough to follow orders without question and who aligns with their sociopathic values. -Dealing daily with justifiably angry customers whom it is impossible to help at times. They are usually angry when they are being screwed over by anonymous and mysterious "vendors" operating from China. Half your time will be spent chasing overworked Chinese speakers to chase these mysterious marauders who like to sail very close to the wind of legality. (To be clear I am not accusing the company of criminal activity but these vendors regularly obfuscate the truth and outright lie to protect their interests and you are left trying to justify the unjustifiable to angry callers) I can only agree with the other reviews. The pigheaded attitude of management is driving out the most competent and hard working staff (I have witnessed at least 5+ of our best staff leave because of how they are treated by management) Most definitely a sinking ship which all in all is quite a shame as it is a lot of wasted potential.