Trip.com Group reviews

Upper management sometimes does not care about the quality but only quantity. This is not what the company was about at first. Rota is all over the place. It does not make sense at all. you will have 5 weeks of late shift or weeks where you shift changes 3 times. This won't help the agents. If there is a procedure that works, they'll tear it down and leave the agents a bit on their own saying "Use your soft skills". That's leaving agents on their own. Promise of a position that then you will have to wait months to have it or sometimes "due to unforeseen circumstances" is not given.

Having worked at Trip.com, one of the most frustrating issues is **bias in promotions and opportunities**. Career advancement seems more influenced by personal connections than actual performance. Dedicated employees are often overlooked, while certain individuals receive preferential treatment, leading to a work environment where effort is undervalued. Another significant problem is the company’s **poor handling of employee concerns**. The HR department fails to provide meaningful support when issues arise, frequently dismissing complaints about favoritism, workload distribution, and workplace ethics. Instead of addressing legitimate concerns, management tends to ignore them, leaving employees feeling unheard. **Lack of transparency** is another major drawback. Decisions affecting staff are often made without clear communication or input, resulting in uncertainty and instability. Employees are frequently left in the dark, struggling with unclear expectations and sudden changes. Lastly, **career progression is severely restricted**. Professional growth feels unattainable unless you’re part of the favored group, making merit-based advancement nearly impossible. Those who work hard but aren’t within the right networks find themselves stuck with limited opportunities. Overall, my experience at Trip.com was disappointing. If fairness, professional integrity, and career development matter to you, I strongly advise researching thoroughly and speaking with past employees before considering a role.