Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 60 reviews)); "Good salary compared to similar positions with other companies." ((in 53 reviews)); "People are nice and efficent" ((in 38 reviews)); "There are great company events and team" ((in 32 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 56 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (832 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

3.0

Mar 10, 2023

Half and half

Customer service

Recommend

CEO approval

Business Outlook

Pros

Team-building Social Activities and Outdoor Meetings Health insurance and perks Cultural, Integrative Effort Salary (good, but always could be better!)

Cons

Barely few changes for promotion or self-development Low resources for agents' self-development into new areas or skills, or lack of staff for doing refreshments in all departments. Lack of information regarding the foreseeable future within our Team (goals, projects, milestones, etc.). Sometimes it feels like we are walking blindfolded

Trip.com Group Response

3y

Thank you for your useful review, we are actively improving our resources to promote talent development in the UK and hope that you will benefit from these initiatives in the future

5.0

Mar 10, 2023

Trip.com is a rewarding place to work

Ingeniero civil: residente de obra, supervisor de obra y calculista

Recommend

CEO approval

Business Outlook

Pros

Diverse work environment Good pay and conditions Management are supportive and push people to reach their full potential Work is challenging at times but rewarding Chances to progress within the business Big focus on quality and making sure we take pride in our work Great office events and celebration if our multicultural work force

Cons

How problems are handled Over reliance on HQ at times

5.0

Mar 8, 2023

transparency

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

This is the the company equal to all

Cons

Sometimes you might have difficult time dealing with customers

Viewing 643 - 645 of 832 Reviews

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Half and half

Trip.com is a rewarding place to work

transparency

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