Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 57 reviews)); "Good Salary and work palces" ((in 51 reviews)); "people are nice and helpful" ((in 41 reviews)); "There are great company events and team" ((in 31 reviews)); "Good benefit and travel incentives." ((in 31 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Training is also another issue at Trip." ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

5.0

Nov 17, 2025

1st Year Anniversary with Trip.com Group

Marketing executive

Recommend

CEO approval

Business Outlook

Pros

Working with such a lively, positive, and action-oriented team has inspired me to become more cheerful and optimistic.

Cons

I also need to learn more job-related skills to improve my work efficiency and boost my self-confidence.

2.0

Nov 16, 2025

Stress environment

Market manager

Recommend

CEO approval

Business Outlook

Pros

Good salary package and travel claim

Cons

Management & Leadership Issues bad management, micromanagement, and politics. Work‑Life Balance Can Be Tough, under every half year will select employee for performance improvement program

5.0

Nov 11, 2025

Diverse and fast-delevolopment company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. diverse and global 2. leading position in travel industry

Cons

1. fast-pace 2. strict hierarchy of decision-making

Viewing 64 - 66 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Manager, Americas

Market Executive, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada