Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 57 reviews)); "Good Salary and work palces" ((in 51 reviews)); "people are nice and helpful" ((in 41 reviews)); "There are great company events and team" ((in 31 reviews)); "Good benefit and travel incentives." ((in 31 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Training is also another issue at Trip." ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

5.0

Nov 30, 2025

Good platform for growth

Marketing

Recommend

CEO approval

Business Outlook

Pros

Autonomy to run local campaigns and make market-specific decisions

Cons

Sometimes internal processes are slow due to corporate approvals

4.0

Nov 25, 2025

In general good opportunity

Business product manager

Recommend

CEO approval

Business Outlook

Pros

The headquarters office environment is excellent, and the workload is manageable.

Cons

My salary is lower than that of companies at the same level for graduates (of course, this is also because I joined during the pandemic).

5.0

Nov 23, 2025

Confident for future growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Seeing Q3 financial report enhance my confidence to the company. It's uncertainty out there but this company has been performing steadily and keep delivering good results.

Cons

Moving very fast, maybe too fast... But good thing is I do see a bunch of hardworking people trying very hard to do the right thing.

Viewing 61 - 63 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada