Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 62 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "People are nice and efficent" ((in 41 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 57 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

5.0

Jul 14, 2021

good

Front end web developer

Recommend

CEO approval

Business Outlook

Pros

a good company to stay

Cons

nothing too much to complain

3.0

Jul 14, 2021

pass

Regional manager

Recommend

CEO approval

Business Outlook

Pros

fast learning into the OTA field.

Cons

not so friendly at all.

1.0

Jul 11, 2021

Please Avoid

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The IT tech was a saint, the HR dept were relatively competent, free snacks in the office

Cons

Little to no joy working for trip.com. There is absolutely no ‘teamwork’ atmosphere- if you are selfish and don’t mind being a robot or you are completely devoid of empathy I have no doubt you will excel in this job. If however you have emotions or a shred of dignity or even a tiny amount of care, avoid this job at all costs. I still have unresolved trauma I am working through as a direct result of working for this company. Also, the positive reviews are mainly written by Chinese colleagues because they are incentivised to do so. Upper level management have been fired as a result of the bad (honest) reviews written on Glassdoor. If they don’t care about management then under no circumstances do they care about agents. Honestly work for Sykes or Trainline or even Tesco’s or something, don’t waste your time or mental health because trip.com are not worth it whatsoever. You will leave this job worse off than when you started.

Viewing 661 - 663 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Market Manager, Americas

Market Manager, Americas

Growth Product Manager, US & Canada

Market Executive, Americas