Trip.com Group reviews

When any problems come up Like lots of calls or emails everyone from the cleaner to the coaches, team leads, trainers are all ordered to down tools and jump on calls or emails. This happens daily so no one can get any work done, while We’re all on calls everything else falls apart which is no surprise to anyone except the higher managers. Almost unbelievably the fourth and only operations manager has now also gone. I think the average length of service for an ops at trip.com is 3 months. Who will be next for the poisoned chalice? At what point do the powers in charge realise something is seriously wrong here. Trip acts like a narcissist who can’t keep any relationships going and keeps blaming every partner who leaves them, at some point you have to realise you’re the problem, not the people leaving. People do not want hammered from the first second they arrive at work to the second they leave and beyond. Trip.com makes doing a good job impossible with how it’s set up and the demands on people.

The place takes on new call types before it’s mastered the last new thing with no notice, you are expected to muddle through. This never works and when things don’t work senior management threaten everyone with disciplinary rather than fix it. Agents dump escalations in an online pot with no pre checking, so all the rubbish of the day is passed to you to handle. You could spend all day just on escalations, you don’t pick up just your own teams escalations you cover the whole place. To the job itself, think of your busiest ever day and double it, that’s every day at trip. But it’s not a productive positive busy. You have far too much to do every day, most of which wouldn’t be your job anywhere else, mostly you’re a complaint handler or a refund processor. However your complaints and refunds come back to you time after time to be redone, sometimes for months, each day you chose what you’re going to tackle as you always have far more to do than you have time to do meaning stuff is missed all the time. You aren’t told what to work on and no one talks to each other as they’re too busy. This again leads to daily mistakes and more senior management threats. You have no time to spend with your team and get no coaching yourself. Senior management are too busy dashing from crisis to crisis or micromanaging individual agents. You are also expected to have a fake smile at all times like a call centre Stepford wife. The shifts are the worst I’ve ever seen, you often work 6 day weeks On shifts between 7 am and 11pm so you’re always tired. There is a toxic atmosphere in the place due to the stress and workload. Three operations managers and half a dozen team leads had left in the last few months due to stress and culture and the environment. Mad for a company with one operations manager and ten team leaders. Almost all the remaining team leads are brand new into the role. The day I found out I wasn’t going back was one of the happiest of my life. If you’re one of the favourites you’ll be ok for a while but the flavour of the month with senior management changes weekly so don’t get to comfy.