Trip.com Group reviews

4.0

75% would recommend to a friend

(830 total reviews)
avatar

Jane Sun

87% approve of CEO

73% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 830 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

830 reviews
1.0
Apr 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Great location, facilities, frontline team, environment and industry.

Cons

Nepotism rules, and if you're prepared to dispense with your morals and principles then join the leadership team in Edinburgh! The sad thing is that we had some really good, professional leaders in place who were committed to supporting the team, but it's clear that approach wasn't welcome and sadly they have gone over the last couple of years, and taken a lot of good experience with them. The latest regime loves the sound of their own voice, and will happily sit and talk about all they have achieved, and talk textbook theories (Six Sigma, Lean, STAR Feedback Model) but can't actually apply any of it effectively. In reality, they are only interested in their own self worth and climbing the ladder!

2.0
Apr 10, 2020
Recommend
CEO approval
Business Outlook

Pros

Great teams and very friendly environment. Some TL are very professional and probably should not be TL but something more.

Cons

Upper management sometimes does not care about the quality but only quantity. This is not what the company was about at first. Rota is all over the place. It does not make sense at all. you will have 5 weeks of late shift or weeks where you shift changes 3 times. This won't help the agents. If there is a procedure that works, they'll tear it down and leave the agents a bit on their own saying "Use your soft skills". That's leaving agents on their own. Promise of a position that then you will have to wait months to have it or sometimes "due to unforeseen circumstances" is not given.

Viewing 742 - 744 of 830 Reviews

Glassdoor has 926 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.