Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 57 reviews)); "Good Salary and work palces" ((in 51 reviews)); "people are nice and helpful" ((in 41 reviews)); "There are great company events and team" ((in 31 reviews)); "Good benefit and travel incentives." ((in 31 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Training is also another issue at Trip." ((in 9 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

2.0

Jul 25, 2019

Poor processes and poor management

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Nice location. Free soft drinks.

Cons

Very hard to perform your job well as the companies policies and procedures are incredibly deceptive and impossible to explain to customers. Horrible shift rotation, that is only getting worse. At times the schedule will have you working 7:00 - 15:30 and the following day you’ll be working 14:30 - 23:00. Incredible oversight from management as to the toll this can have on your physical and mental health. Management talk to you like you are dirt, especially one of the trainers who has no people skills whatsoever.

1.0

Jul 23, 2019

Just another call center but without any organization and a better pay

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Nice location and office. Nice pay compared to low end outsourced call centers but on par with banks for example. Still expanding so some opportunity to grow but how it is done you can read bellow.

Cons

Nobody from management has any relevant background and have no idea how simple things work in company, therefore your knowledge or experience doesn't matter, you can only get promotion if you are friends with management. Who is promoted is decided weeks in advance of interviews (I know of at least few examples). Sometimes Team Leads would refuse taking a call when a customer would like to speak to a supervisor or they would all leave for same meeting and you wouldn't have any senior support at all. The company is quite scammy check the negative reviews on Trustpilot about Trip.com or Ctrip.com (Most of 5 Star reviews are obvious fakes). That means you would often need to lie to customers or promise something you know wont be delivered. I could continue but you get the picture, almost everybody I ever spoke to are looking for a new job.

3.0

Jul 22, 2019

Good company, poorly organised

Csa - customer service associate

Recommend

CEO approval

Business Outlook

Pros

High salary, easy job, flexible

Cons

Poor communication between offices etc

Viewing 769 - 771 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada