Trip.com Group reviews

The saddest aspect of working at Trip.com is that there is no difference if you care about your job and your customers, if you are a good performer, a fast learner and a team player or if you just care about your salary at the end of the month and a fast internet connection on your pc. Team leads cannot do their job (which should be MANAGE A TEAM) as they are relegated to handing complaints and escalation. Some of them are most of the time nice and potentially good, but they are always overwhelmed and don´t have time to deal with issues or dynamics of the team (that leads to more and more discontent and less trust). Also, it´s important to mention that some others team leads are incompetent and bossy rather than LEADERS. This is not acceptable and it is really frustrating. Limited (well, miserable) learning and development opportunities. Terrible processes and communication between Edinburgh and Shanghai office, long and exhausting procedures (not to mention the language barrier) for problems that could be solved in 5 minutes, if we had the chance to take ownership of our customers´issues. Terrible and totally random shift patterns and rotas: we would love to have a personal life too. Last little sad note, I´m still waiting to have my termination meeting. It was nice to meet you too.

Humanly incompetent team leaders many of them at their first experience, managers unable to manage the dynamics between employees, workload, pressure and targets to be reached out of the ordinary, many people enter healthy and after a few months they go sick due to nervous breakdown. You will be asked to work over the weekend, sometime till 11pm or from 7 am. Quality monitors will ask you to "smile over the phone", they will check you if you are smiling during a call. I cried when I got another job offer.