Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good Salary and work palces" ((in 52 reviews)); "People are nice and efficent" ((in 38 reviews)); "work life balance is good" ((in 29 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

5.0

Oct 12, 2025

Company of WLB

Dataanalyst

Recommend

CEO approval

Business Outlook

Pros

Work life balance is great

Cons

Pay is slightly below market average

1.0

Oct 9, 2025

Well Well Well... better think twice before jumping in

Campaign specialist

Recommend

CEO approval

Business Outlook

Pros

passionate colleagues, smart work environment, remote working supported even partly

Cons

lower salary, lower salary, lower salary, lower salary, lower salary. zero benefit.

Trip.com Group Response

7mo

We hear you on the pay concerns. Good compensation matters to everyone here. As a global team, we’re constantly checking how our pay stacks up against others and working to make sure our total reward packages are fair and competitive.

1.0

Oct 8, 2025

Toxic leadership

Product manager

Recommend

CEO approval

Business Outlook

Pros

flexi benefit and health care insurance

Cons

Working under this leader has been a deeply discouraging experience. One of the most glaring issues is their complete disinterest in mentoring or supporting the development of others. Rather than fostering a collaborative and growth-oriented environment, they isolate themselves and treat the team as subordinates rather than colleagues. There is a noticeable pattern of self-serving behavior — decisions are consistently made to benefit their own image or advancement, often at the expense of team morale and company growth. The leadership style resembles that of an emperor rather than a team leader, with a top-down, authoritarian approach that stifles innovation and open communication. This kind of leadership is not only toxic but also unsustainable for any organization that values long-term success, team development, and a healthy work culture.

Trip.com Group Response

7mo

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how important it is to feel supported and valued in the workplace. We are committed to creating a positive and collaborative environment for all employees, and your comments highlight areas where we need to improve. We encourage you to reach out to us directly at sg.hr@trip.com so we can discuss your concerns in more detail and work towards a resolution. Your insights are crucial as we strive to enhance our workplace culture.

Viewing 76 - 78 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada