Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 65 reviews)); "Good Salary and work palces" ((in 52 reviews)); "People are nice and efficent" ((in 38 reviews)); "work life balance is good" ((in 29 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 55 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 9 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

4.0

Oct 16, 2025

I enjoy working at Trip

Coach

Recommend

CEO approval

Business Outlook

Pros

I enjoy working at Trip. The team is supportive and collaborative, and management values employees' ideas. The work environment is friendly, and there are opportunities for growth and learning. I appreciate the company's focus on work-life balance and customer satisfaction. Overall, it's a great place to develop your career.

Cons

Processes and priorities may change frequently, requiring adaptability. Company benefits or compensation may not be as competitive as some larger tech firms.

4.0

Oct 13, 2025

Good pay and bonuses

Customer success specialist

Recommend

CEO approval

Business Outlook

Pros

In house agent. Good pay. They are generous, especially if you are really performing good.

Cons

Left because of stress. Too much OTs due to workload that time. Got depressed. If it didn't happened, I will not leave the company.

3.0

Oct 12, 2025

Decent at best

Customer engagement specialist

Recommend

CEO approval

Business Outlook

Pros

1) Company is financially stable. 2) Nice office in prime location. 3) Use of AI in everyday work is highly encouraged. 4) The app is experiencing good growth in the market.

Cons

1) Strict time tracking system. 2) Poor/ non-existent communication between functions. 3) Ultra fast-paced that makes no sense.

Trip.com Group Response

7mo

Thanks for speaking up sincerely — we hear you. We're actively working on the areas you mentioned. If you have specific ideas, please email hr_socialmedia@trip.com. Your input directly helps us shape positive change.

Viewing 73 - 75 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Senior Business Analyst, US & Canada

Connectivity Operations Manager