Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 49 reviews)); "people are nice and helpful" ((in 40 reviews)); "There are great company events and team" ((in 32 reviews)); "Good benefit and travel incentives." ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 56 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Training is also another issue at Trip." ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

2.0

Nov 10, 2021

Hopeless Head in Edinburgh

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- International environment and able to work with a variety of different people from different backgrounds - Beautiful and modern offices

Cons

- Extremely unstable management. Since last year's redundancy program, we have lost 2 out of 3 managers and the remaining manager is completely hopeless. - Current head of site and manager does not understand the business and how to work with her teams. Says a lot of nice words but cannot back them up with action. - Several experienced team members in the leadership or support team in flights have resigned because of poor management, with more likely to follow. Headquarters does not seem be aware of the real situation or are unwilling to act.

Trip.com Group Response

Thank you for your review. We appreciate your feedback and will do our best to address your concerns. Rest assured that we are working every day to make Trip.com a better and happier place to work. Good to know that you are enjoying being part of our multinational environment, and our great offices.

1.0

Aug 7, 2021

Fly, you fools!

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

Like all contact centres, it has nice colleagues from different countries. It used to be alright but took a turn for the worse towards the end of 2020

Cons

No team communication whatsoever, no 1 to 1s or team meetings, an overworked, constantly overwhelmed and ridiculously overtasked support team, especially the TLs as they have to deal with the company’s many complaints themselves and have 0 time to dedicate to their teams. Higher management verging on abusive makes the edinburgh site a sinking ship. If you’re still there, it’s time to grab a life jacket abd make for dry land.

1.0

May 7, 2021

stress overload, inhumane

Service customer advisor

Recommend

CEO approval

Business Outlook

Pros

great colleagues, new office premises, adequate working equipment provided

Cons

too much stress, constant pressure, call center ambiance all about productivity, empty promises, abusive working pattern, no managerial support, no work/life balance at all.

Viewing 94 - 96 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Market Executive, Americas

Senior Business Analyst, US & Canada

Market Manager, Japan

Market Manager, Americas