Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)
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Jane Sun

87% approve of CEO

73% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews
1.0
May 31, 2025
Recommend
CEO approval
Business Outlook

Pros

Coffee machine and a ice maker

Cons

**A Warning for Job Seekers Considering Trip.com** If you're thinking about working at Trip.com, I recommend doing thorough research before applying. Based on firsthand experiences and observations, there are significant issues that potential employees should be aware of: 1. **Management & Leadership** – Decision-making often lacks transparency, and employees may experience micromanagement or unclear directives. Leadership responsiveness to concerns is inconsistent at best. 2. **Workplace Culture** – While the company presents itself as a fast-growing organization, internally, there are reports of high-pressure environments, unrealistic expectations, and a lack of genuine support for employees. High turnover rates reflect the dissatisfaction among staff. 3. **Employee Treatment** – Many employees feel undervalued, with complaints about excessive workloads and dismissive attitudes toward concerns. Reports of favoritism and uneven workloads contribute to a frustrating work environment. 4. **HR & Policies** – HR is often ineffective in addressing complaints, and enforcement of policies seems arbitrary. Issues surrounding workplace ethics and fair treatment are regularly overlooked. 5. **Compensation & Benefits** – While compensation appears competitive at first, some employees report unclear bonus structures or discrepancies in promised benefits. There have also been concerns about pay not aligning with workload expectations. 6. **Career Growth & Development** – Opportunities for advancement within the company seem limited. Internal mobility and professional development initiatives do not always translate into real growth for employees. This review aims to provide transparency for job seekers so they can make informed decisions. If you’re considering a role at Trip.com, I recommend speaking with current or former employees to get a realistic picture of the place

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Trip.com Group Response
1y
Thank you for your feedback. We're sorry to hear about your experience and are committed to improvements. We recognise the broader concerns about workplace environment and operational practices highlighted in your review, and are actively examining these areas. Your insights are crucial, and we’d like to address your concerns. If you feel comfortable, please email us at EMEA.feedback@trip.com. Your input helps us enhance our workplace, and we hope to resolve any issues you faced. We appreciate your contribution to our growth and development.
1.0
May 18, 2025
Recommend
CEO approval
Business Outlook

Pros

Leaving the company for good

Cons

This company is the worst workplace I have ever had the misfortune of working at in all my years. The management could not care less about you, make up lies in order to protect themselves, gaslight you and cause emotional and mental abuse. I could not overstate how much you should avoid working for these people. Would leave no stars if I could.

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Trip.com Group Response
1y
Thank you for your feedback. We're sorry to hear about your experience and take these concerns seriously. We are committed to promoting a respectful and supportive work environment. If you feel comfortable, please contact us at EMEA.feedback@trip.com so we can address your concerns. Your input is valuable in helping us improve and ensure a positive workplace for everyone.
1.0
Aug 9, 2022

Avoid like the plague

Recommend
CEO approval
Business Outlook

Pros

Great HR team to support you as a TL. Higher team salary compared to some other call centres in the area. However not nearly enough for the actual work you must do. Your mental state will suffer and the salary is not enough to make you stay. The team including agents, WF analysts, quality analysts, trainers, coaches are all lovely and the only thing that makes the place bearable. However from GL and above, orders are barked and you are required to listen.

Cons

The operations manager who was my boss initially did not have a catch up with me for 4 whole months after I started. He only approached me to for instructions and there was no effort for an interpersonal relationship or care for my wellbeing. The group leader called me on my scheduled day off to ask why I was not in. Note that a few weeks ago she had scheduled the rota herself. This is something you simply do not do in the U.K, however the place is really run by Shanghai. Daily you are struggling to communicate with the Chinese teams and you are expected to google translate and not the other way around. Your Asian colleagues will be contacting you with messages that you will have to decipher and also the internal systems are designed with Chinese in mind, translations are very poor and hinder your work daily. The processes are incredibly complex and you can not take ownership to resolve escalations before Shanghai gives the okay. As a TL you are expected to stay late for unpaid overtime and if you ask for the time back they get funny about it. Basically noone goes home, agent or TL if there is customer complaint which is ongoing. As a TL you are expected to do everything which is part of the Chinese mentality. If you decide to take the plunge you will see practices that simply do not exist in the U.K including their business strategy, so I don't believe they will ever compete to Booking.com or anyone else in Europe.

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Trip.com Group Response
3y
Thank you for your review. We are sorry that you feel this way about your time at Trip.com. We would like to discuss your concerns in more details and would be grateful if you could contact us on wevaluefeedback@trip.com.
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Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.