Trip.com Group reviews

Nobody from management has any relevant background and have no idea how simple things work in company, therefore your knowledge or experience doesn't matter, you can only get promotion if you are friends with management. Who is promoted is decided weeks in advance of interviews (I know of at least few examples). Sometimes Team Leads would refuse taking a call when a customer would like to speak to a supervisor or they would all leave for same meeting and you wouldn't have any senior support at all. The company is quite scammy check the negative reviews on Trustpilot about Trip.com or Ctrip.com (Most of 5 Star reviews are obvious fakes). That means you would often need to lie to customers or promise something you know wont be delivered. I could continue but you get the picture, almost everybody I ever spoke to are looking for a new job.

Do not join the international business unit (IBU). The management is very unstable. In 1 year, the C suite can change 3 times and each change means changes to the ground too. The approach is very top down. There is no true Ctrip culture and everyone is working for themselves, mainly to “save their ass”. Leaders are extremely incompetent. They don’t even know how to hire and ask the right questions and they’ll not think twice to fire anyone they dislike. Don’t bother with HR for support. HR can’t even speak proper English so they wouldn’t care. Lastly, the work culture is extremely toxic. Almost everyone I know dislikes their boss and job. I’ve even heard that staff secretly record their convos with their boss just as precaution. It’s very political and many unethical decisions being made. It’s not foreigner friendly. Trust me, save yourself from the misery