Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

76% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (42) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 63 reviews)); "Good salary compared to similar positions with other companies." ((in 50 reviews)); "People are nice and efficent" ((in 38 reviews)); "Good benefit and travel incentives." ((in 30 reviews)); "Nice office" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 57 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Training is also another issue at Trip." ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

76% would recommend to a friend

(100 total reviews)

Jane Sun

88% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

100 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jul 3, 2026

Good colleagues and competitive pay, but limited remote work

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

-Good colleague -Get free trip Coins -Competitive salary

Cons

Depending on the team, it wont allow you to work from home twice a week

4.0

May 27, 2026

Good place

Marketing executive

Recommend

CEO approval

Business Outlook

Pros

Strategic location, everything using their system, quite good pay and benefits

Cons

Very fast paced and can be stressful especially nearing campaign seasons

5.0

May 12, 2026

A Workplace That Cares

Senior design specialist

Recommend

CEO approval

Business Outlook

Pros

Late in my career, I’m grateful to have finally found a workplace that truly feels right. The work culture is diverse, inclusive, and genuinely positive, making every day both productive and enjoyable. While the compensation is competitive and aligned with industry standards, what stands out most is the empathy and support shown by the management team — both locally and globally. It’s rare to find an organization that values people as much as performance, and that balance makes all the difference.

Cons

The only challenge is that such a positive and supportive work environment sets a very high standard for future workplaces 😀

Viewing 1 - 3 of 100 Reviews

Jobs at Trip.com Group