Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 49 reviews)); "people are nice and helpful" ((in 40 reviews)); "There are great company events and team" ((in 32 reviews)); "Good benefit and travel incentives." ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 56 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Training is also another issue at Trip." ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by demographic groups

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

1.0

May 24, 2025

Worse job I ever had

Customer service

Recommend

CEO approval

Business Outlook

Pros

Nothing good about this place

Cons

Overworked, they pay you one salary but you are expected to do the job of two departments, HR is awful and very much in charge of the company, cannot be trusted. Many people suffer stress and they disregard them completely, and when they cannot longer cope then they get sacked rather than supported or provide a better work balance. They pressure you into giving good reviews, but this is just to get their bonuses paid.

Trip.com Group Response

1y

Thank you for sharing your thoughts. We’re truly sorry to hear about your experience. At Trip.com Group, we care deeply about the well-being of our employees and are committed to fostering a respectful, supportive environment. Your feedback is important and helps us improve. If you're open to it, please reach out to us at EMEA.feedback@trip.com — we’d appreciate the chance to better understand your concerns.

1.0

Feb 6, 2025

Don’t go

Customer service

Recommend

CEO approval

Business Outlook

Pros

Multi culture cow workers nice people

Cons

Chinese company, no break to make a pee, stressful call center, poor management

2.0

Aug 10, 2024

Pros and Cons

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

The environment between colleagues is good, free coffe available, useful insurance coverage,weekends off and pizza benefit sometimes.

Cons

Micromanagement is at present all the time, sometimes you get chase cause a chat/call is taking long, every month you get rated , good performance does not matter, they focus on errors only. Procedures are changing all the time and there's unclear instructions about how to proceed depending the situation. Agents are handling chats and calls at the same time, it is impossible to focus and meet the target that the company is asking for. Growing chances are limited.

Viewing 100 - 102 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Market Executive, Americas

Senior Business Analyst, US & Canada

Market Manager, Japan

Market Manager, Americas

Trip.com Group

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