Trip.com Group reviews

Nobody from management has any relevant background and have no idea how simple things work in company, therefore your knowledge or experience doesn't matter, you can only get promotion if you are friends with management. Who is promoted is decided weeks in advance of interviews (I know of at least few examples). Sometimes Team Leads would refuse taking a call when a customer would like to speak to a supervisor or they would all leave for same meeting and you wouldn't have any senior support at all. The company is quite scammy check the negative reviews on Trustpilot about Trip.com or Ctrip.com (Most of 5 Star reviews are obvious fakes). That means you would often need to lie to customers or promise something you know wont be delivered. I could continue but you get the picture, almost everybody I ever spoke to are looking for a new job.

- Very strong Chinese culture, people in Shanghai are clueless about what is going on here, yet they are the ones who decide how things work in this company. - Company management is a mess, there is no clear direction or strategy to follow, the main reason is they want to cut down the cost on commission that everyone should receive, so dont be surprised if it is the end of year and they still havent confirmed what was your KPI. - Very little respect to employees, they will try to take advantage of you to the last day if they can.