Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 62 reviews)); "Good salary compared to similar positions with other companies." ((in 49 reviews)); "People are nice and efficent" ((in 41 reviews)); "There are great company events and team" ((in 30 reviews)); "work life balance is good" ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 57 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 9 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

1.0

Jan 29, 2019

business manager

Business manager

Recommend

CEO approval

Business Outlook

Pros

no pros......i really can't get any pros please

Cons

bad management , really horrible!!!!!! low education of the elder staff, they can't keep up with the new changes. education level of the new staff will be much better, so there is a huge gab between the newbies and the experienced ones. unfortunately, most of the elder staff are in the important position or manager levels.

1.0

Aug 3, 2018

Just no

Business development manager

Recommend

CEO approval

Business Outlook

Pros

Worked with some great colleagues besides the big boss, they offered a lot of help and had a great culture in the office.

Cons

Way way too many upper management decisions that continuously changed everything on a weekly basis. It actually confused the Hotel Partners after providing them with the information a week beforehand. The backend system is in Chinese, which I expected coming from a non-Chinese background, but their support for English is so incredibly limited I couldn't do much without the support of other colleagues. Lastly, no improvement in your career, no assistance and no opportunity to request pay raise or review your status within the company.

1.0

Aug 26, 2025

not an easy job

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

monday to friday, multicultural environment, modern office

Cons

the training period is too long and you need to focus a lot to understand all their products. when you have a problem with a customer, it's very difficult to find a team leader to escalate it because they are always busy with something. you also gotta be careful with everything you do or the quality controllers will mark you down and if you make too many mistakes you get penalized.

Trip.com Group Response

9mo

Thank you for your thoughtful feedback. We're pleased to know you enjoy our multicultural environment and modern office. We hear your concerns about the training process and support accessibility. Our intention is to provide comprehensive training and quality feedback to help everyone deliver excellent service—though we understand it can feel intense at times. We are committed to improving these areas to better support our employees and reduce pressure. We truly value your input and welcome more detailed feedback, if you feel comfortable please reach out to us at EMEA.feedback@trip.com.

Viewing 112 - 114 of 832 Reviews

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Market Manager, Americas

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Market Manager, Americas