Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)
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Jane Sun

88% approve of CEO

72% positive business outlook

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews
1.0
Jun 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Many colleagues are incredibly talented. With better visibility and recognition, this talent could truly shine and drive even greater impact.

Cons

The HR department is led in a way that fosters a toxic and, at times, bullying culture. Instead of acting as a support system and advocate for employees, the team operates in an environment characterized by excessive control, fear, and a lack of transparency. Communication from leadership can feel condescending or dismissive, making it difficult for team members to speak openly or raise concerns without apprehension. Bullying behavior is subtle but persistent—often expressed through micromanagement, exclusion from opportunities, and the public undermining of colleagues. Psychological safety is noticeably absent, and collaborative input is discouraged, with decisions tightly controlled by a single leadership style. Favouritism is a recurring issue, with some employees given preferential treatment while others are marginalized or unfairly scrutinized. When concerns are raised, they are frequently downplayed or overlooked, contributing to an environment of mistrust and low morale. These issues have led to high turnover, reputational concerns internally, and a pattern of employee burnout. Those seeking a transparent, collaborative, and psychologically safe workplace—especially within HR—may find this culture misaligned with their expectations.

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Trip.com Group Response
12mo
Thank you for sharing. We’re truly sorry to hear about your experience and take these concerns seriously. At Trip.com Group, we are committed to fostering a respectful, transparent, and psychologically safe workplace. Your feedback is critical to helping us improve. If you’re open to it, please reach out to us at hr_socialmedia@trip.com — we’d appreciate the opportunity to better understand your perspective and address these issues directly.
1.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

None it’s absolutely worst ever job I had

Cons

Everything from HR to management, they run a business like a friendship, if you’re part of the select group you will then have privileges if not they make you feel unwanted in the place.

1.0
May 31, 2025
Recommend
CEO approval
Business Outlook

Pros

"Some" good people but most management lacking from experience

Cons

No direction, constant changes, poor training, a high volume of work, directed from head office in Shanghai who really do not have any idea on how corporate businesses are run in Europe and the United Kingdom

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Trip.com Group Response
1y
Thank you for your feedback. We're sorry to hear about your experience and are committed to improvements. We acknowledge the concerns raised regarding management practices, support systems, and workplace fairness, and are taking them seriously. Your insights are crucial, and we’d like to address your concerns. If you feel comfortable, please email us at EMEA.feedback@trip.com. Your input helps us enhance our workplace, and we hope to resolve any issues you faced. We appreciate your contribution to our growth and development.
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Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.