Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 48 reviews)); "People are nice and efficent" ((in 39 reviews)); "work life balance is good" ((in 29 reviews)); "Growth opportunities at every level" ((in 26 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 15 reviews)); "4. no training for new employees, expect you to do things right after on" ((in 10 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (832 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

3.0

May 5, 2024

Great Work-Life Balance but Unreliable Leadership

Travel agent

Recommend

CEO approval

Business Outlook

Pros

1. Great balance between work hours and personal life. 2. Multicultural environment that makes it a very interesting place to work.

Cons

1. Bad leaders, who don't understand their team and provide fake information not aligned with business policy, solely to improve their statistics by pressuring their team. 2. No transparency in promotions to higher positions. Even if the business has critical needs, they don't take them seriously in promotions. They'll choose the person who is more connected.

4.0

Mar 15, 2024

Overall good, but could be even better

Quality checker

Recommend

CEO approval

Business Outlook

Pros

- clear progression path for Advisors - annual TripCoins allowance - lots of opportunities to get recognized for good work - good feedback and support from TL - friendly and supportive teammates - hybrid and remote work opportunities - lots of culture-related celebrations

Cons

- salary generally is fine, but could be even better - at times unreasonable requests and expectations from Group Leaders - at times unclear instructions concerning ad-hoc tasks - some procedures are unclear leaving room for interpretation, which at times does not work in favor of the Advisor (especially in quality inspections) - not keeping promised "final" deadlines, often explaining it by demands of the business - at times it seems like internal promotions are being already "set-up" before the end of the interview process

3.0

Jan 30, 2024

Clients can be really demanding

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Coworkers are great, many become friends

Cons

The management is horrible, no matter where they come from

Viewing 121 - 123 of 832 Reviews

Jobs at Trip.com Group

Market Executive, Americas

Market Manager, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Executive, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Work-Life Balance but Unreliable Leadership

Overall good, but could be even better

Clients can be really demanding

Jobs at Trip.com Group

Trip.com Group reviews FAQs

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