Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 66 reviews)); "Good Salary and work palces" ((in 49 reviews)); "people are nice and helpful" ((in 40 reviews)); "There are great company events and team" ((in 32 reviews)); "Good benefit and travel incentives." ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 56 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "Training is also another issue at Trip." ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (832 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

3.0

Jun 6, 2025

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good pay Good people Good cantine

Cons

Bad management Stressful at times Some angry customers

5.0

Jun 6, 2025

Great company

Marketing executive

Recommend

CEO approval

Business Outlook

Pros

International Work Environment Diverse and multicultural teams, especially in global offices (e.g., Singapore, Hong Kong, Seoul, London). Career Growth Opportunities Employees often mention internal mobility and promotion opportunities, especially in tech and operations. Global Brand Recognition Working for a well-known travel tech company enhances your resume and industry experience. Learning Opportunities Exposure to international markets, high-volume operations, and cutting-edge travel technology. Young and Dynamic Culture Fast-paced, startup-like environment encourages agility and quick decision-making.

Cons

Not Fully Remote-Friendly While hybrid setups exist in some offices, full remote options are limited and role-dependent. only support Hybrid work.

4.0

Jun 5, 2025

Maybe a Goodbye

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Compensation and benefits wise, plus the people and culture organization.

Cons

Inconsistent in all the processes, poor management, do not promote a work life balance.

Viewing 130 - 132 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Executive, Americas

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

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Maybe a Goodbye

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