Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 68 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 37 reviews)); "work life balance is good" ((in 30 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Bad management, favoritism, lack of transparency" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Skip to content Skip to footer

Notifications

Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

2.0

Dec 15, 2022

Meh

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Salary was alright for the work

Cons

Cared more about customers than staff

4.0

Mar 22, 2021

Work Life Balance

Market executive

Recommend

CEO approval

Business Outlook

Pros

As the work is related to sales, everyday is a learning activity, challenge and collaboration.

Cons

With my one year as an employee for the company, everything was laid out to me. No cons for me.

1.0

Aug 14, 2019

Not the best, not the worst

Customer service

Recommend

CEO approval

Business Outlook

Pros

Working within a multilingual environment close to the city center in a cool office with free drinks. I would say it's better than working as kitchen porter.

Cons

Humanly incompetent team leaders many of them at their first experience, managers unable to manage the dynamics between employees, workload, pressure and targets to be reached out of the ordinary, many people enter healthy and after a few months they go sick due to nervous breakdown. You will be asked to work over the weekend, sometime till 11pm or from 7 am. Quality monitors will ask you to "smile over the phone", they will check you if you are smiling during a call. I cried when I got another job offer.

Viewing 145 - 147 of 832 Reviews

Jobs at Trip.com Group

Market Executive, Americas

Market Manager, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Executive, Americas