Pros
• There are some genuinely nice people working there. • No weekends or nights. (Customer service). • Regular events from the culture team. • Onboarding is very in depth. • Pay for Customer service is fair.
Cons
• Minimal pay increase for any progressional roles. • High Turnover. • Staff are overworked and are gaslit into believing it is normal. • Progression is tied to favouritism and nepotism. • If you are not in any of the various cliques, do not fit the hyper specific mould or are a follower of any member of upper management, there will be little opportunity. • Recognition is effectively worthless unless you are dedicated to the company. • Wastes the good talent they have while the terrible people remain in the higher positions. • Opportunities can be snatched from you at the last minute. • Will incorporate copious levels of doublethink. • Higher management are more interested in chasing the approval of head office at the behest of their own staff. • Service lead is incredibly unprofessional and at the time of employment, sent out various emails after receiving legitimate negative Glassdoor reviews. The tone of the emails was very accusatory towards staff and advised staff not to look for better opportunities as “The grass is not always greener” to encourage staff complacency. • KPI’s are unrealistic and the standards are constantly moving, creating a near impossible chase. • Culture is very much the pizza party instead of a raise environment. • Anonymous surveys are not anonymous.
