Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 68 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 37 reviews)); "work life balance is good" ((in 30 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Bad management, favoritism, lack of transparency" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

1.0

Feb 5, 2026

Most traumatic experiences

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Regional colleagues are thoughtful and understanding

Cons

A Toxic Work Environment with incompetent Management My experience at this company has been nothing short of traumatic. Despite going above and beyond in my role, I found myself overlooked due to internal politics. Once I established key connections, it suddenly became apparent that my contributions were deemed insufficient and not aligned with the management's expectations. Micromanagement is rampant here, and there’s an expectation to idolize leadership. International staff are undervalued, and management lacks a grasp of the local market, often disregarding insights from regional experts. I would not recommend my worst enemy joining this company; it stands out as my biggest regret to date

Trip.com Group Response

4mo

Thank you for your feedback. We’re truly sorry to hear about your experience. We're working to ensure all teams operate in healthy, supportive environments. If you're willing to share specific details, please contact hr_socialmedia@trip.com.

1.0

Dec 24, 2025

A nightmare!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is not a single good thing about this company

Cons

Worst company I have ever worked for. Management is horrible, culture is horrible, and the work itself is horrible.

Trip.com Group Response

5mo

Thank you for taking the time to share your experience. We’re truly sorry to hear that your time with us has felt so negative. That’s not the experience we want anyone to have. We are continuously working on improving leadership capability, communication, and workplace culture, and your comments reinforce how important that work is. If you’re willing, we would really appreciate more detail so we can understand what went wrong and address it properly. You can reach us confidentially at hr_socialmedia@trip.com.

5.0

Nov 5, 2025

On an upward trend

Associate director

Recommend

CEO approval

Business Outlook

Pros

Things may not be perfect, but it's good that the company keeps improving, benefits getting better, processes and systems are also improving. It's a huge organization, but its willingness and capability to improve within the few years I've been around has been encouraging

Cons

Hope we can continue to become a more globalize company

Viewing 151 - 153 of 832 Reviews