Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 61 reviews)); "Good salary compared to similar positions with other companies." ((in 44 reviews)); "People are nice and efficent" ((in 40 reviews)); "work life balance is good" ((in 30 reviews)); "There are great company events and team" ((in 30 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 56 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

1.0

Jun 21, 2024

How they manage really

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Monthly gift and monthly activities

Cons

I was quite disappointed with my experience using Trip.com. The organization was severely lacking, and their handling of customers was poor. When issues arose, they showed no concern for the customers' well-being or satisfaction. It felt like they didn't care about us at all. I would not recommend using this service

4.0

Apr 26, 2024

The Trip.com Experience

Customer service

Recommend

CEO approval

Business Outlook

Pros

You can rapidly advance your career within the company at Trip.com in a short period. Travel Benefits: Working with Trip.com grants you an allowance that can be used to purchase products available on Trip.com.

Cons

Management may sometimes set ambitious targets or expectations that can be challenging to meet, potentially leading to stress or burnout.

5.0

Mar 22, 2024

Overall good environment

Dont want to say

Recommend

CEO approval

Business Outlook

Pros

A good company to work for. - Salary - ok - Team collaboration - good - incentives - ok - benefits - good - development opportunities - ok

Cons

- all processes come from HQ - sometimes processes do not agree with local culture - communication is not always clear, especially when it comes from HQ - too many processes to remember - systems are still primitive

Viewing 166 - 168 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada

Trip.com Group

Trip.com Group reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

How they manage really

The Trip.com Experience

Overall good environment

Jobs at Trip.com Group

Trip.com Group reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Trip.com Group reviews FAQs

Jobs at Trip.com Group