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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      4.0

      75% would recommend to a friend

      (832 total reviews)
      avatar

      Jane Sun

      88% approve of CEO

      72% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Compensation and benefits

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.7

      Senior management

      Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      832 reviews
      4.0
      Mar 21, 2024

      Good colleagues and nice work place

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of the team is really friendly and supportive and the offices are nice with modern facilities, There's also the possibility to work remotely but I personally like coming to the office. The The salary is good and the management team works very hard to ensure that everyone's work is equitable.

      Cons

      Too many procedures that change constantly which can sometimes make the job slightly confusing and stressful. It's understandable that procedures change since the travel industry is very changeable, however, the procedures imposed from China are so poorly managed that instead of improving the working flow, they create more friction when it comes to solving problems.

      5.0
      Mar 18, 2024

      Good environment in the workplace

      Complaint handler
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office has a very nice environment. People are always available and ready to help not only work wise but also in the every day life and the pay is definitely worth the job that we do for my opinion. We also have a very interesting multi cultural environment, so there is something new to learn and discover every day. For my experience, in my department they are all very flexible in case you need to exchange shifts due to personal reasons in order for all of us to have a nice work-life balance.

      Cons

      As every job that require contact with customers, it is stressful sometimes but at the end of the day we are surrounded by a good management and co-workers so it is easy to get through stress when you feel supported by the work place.

      5.0
      Mar 15, 2024

      Great place to work.

      Inbound customer service agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Senior management is highly involved, with Operations Managers and the EU Service Director being approachable and actively engaging with all colleagues. The diverse environment truly enhances the workplace experience, as individuals collectively contribute to making it a nice place to work. The commitment to development is evident; your hard work and dedication are duly recognized, paving the way for better opportunities. Progression is not only possible but actively encouraged if you are able to maintain high results. Trip.com fosters a positive culture where inclusivity is paramount. Discrimination is not tolerated, fostering a welcoming environment crucial for our diverse workforce. Everyone is valued and embraced, creating a sense of belonging for all.

      Cons

      Lower-level management exhibits inconsistency, with some Team Leaders demonstrating excellence while others would benefit from additional training and development. Micromanagement is prevalent, often emphasizing negatives while overlooking positives. Navigating the dynamics of being European within a Chinese company poses challenges. Headquarters' emphasis on statistics and numbers sometimes leads employees to feel undervalued as individuals. Although management acknowledges this issue, they often find themselves constrained by strict protocols mandated by China. Recognizing and respecting the unique operational dynamics overseas, and embracing diverse cultural approaches, would ultimately benefit both the business and its employees.

      Viewing 169 - 171 of 832 Reviews
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      ReviewsTrip.com Group reviews

      Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.