Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 63 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "people are nice and helpful" ((in 38 reviews)); "Working environment is good" ((in 30 reviews)); "work life balance is good" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "office politics not easy to stay" ((in 6 reviews))

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

4.0

Mar 30, 2026

Overall a good company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company culture is good and the compensation package is also good

Cons

Many company initiatives to prioritize at any given time

4.0

Sep 20, 2025

Growing Fast

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Growing fast with increasing share value.

Cons

Less benefit of the industry.

5.0

Jun 6, 2025

Great company

Marketing executive

Recommend

CEO approval

Business Outlook

Pros

International Work Environment Diverse and multicultural teams, especially in global offices (e.g., Singapore, Hong Kong, Seoul, London). Career Growth Opportunities Employees often mention internal mobility and promotion opportunities, especially in tech and operations. Global Brand Recognition Working for a well-known travel tech company enhances your resume and industry experience. Learning Opportunities Exposure to international markets, high-volume operations, and cutting-edge travel technology. Young and Dynamic Culture Fast-paced, startup-like environment encourages agility and quick decision-making.

Cons

Not Fully Remote-Friendly While hybrid setups exist in some offices, full remote options are limited and role-dependent. only support Hybrid work.

Viewing 16 - 18 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada