Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (30) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 63 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "people are nice and helpful" ((in 38 reviews)); "Working environment is good" ((in 30 reviews)); "work life balance is good" ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "office politics not easy to stay" ((in 6 reviews))

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(829 total reviews)

Jane Sun

87% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

4.0

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 829 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

829 reviews

5.0

Mar 26, 2025

Great Company culture and vibe

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

1. Trip.com's strategy is clear, firm and long-term. 2. The company values and encourages feedback. 3. Great platform, systems, and well-established procedures. start-up vibe and very nimble. 4. Colleagues are friendly and love to share. Great team vibe.

Cons

1. Benefits are less competitive to other OTAs. 2. Not work and life balance 3. Growing opportunity is limited

3.0

Mar 20, 2025

Exciting Challenges with Limited Growth Opportunities

Market manager

Recommend

CEO approval

Business Outlook

Pros

Opportunity to gain valuable experience in the travel industry

Cons

Very Limited career growth and promotion opportunities

Trip.com Group Response

Thank you for sharing your thoughts about growth opportunities within the company. We appreciate your feedback and value your input. We understand that career advancement is important, and while certain roles may have limited upward movement right now, we are committed to helping employees develop their skills and prepare for future opportunities. We highly encourage you to reach out to your local HR or BU HRBP to explore more learning opportunities, mentorship, or new challenges. Additionally, please follow our newly-launched iGrow platform to gain new skills and experiences that will help you prepare for future opportunities. Thank you again for your valuable feedback!

3.0

Nov 25, 2024

Great place to learn

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Solid procedure, great feedback, good people

Cons

Low salary, too rely on procedure

Viewing 19 - 21 of 829 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Osaka, VA

View job

Market Executive, Americas

Market Manager, Americas

Connectivity Operations Manager

Senior Business Analyst, US & Canada