Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 61 reviews)); "Good salary compared to similar positions with other companies." ((in 44 reviews)); "People are nice and efficent" ((in 40 reviews)); "work life balance is good" ((in 30 reviews)); "There are great company events and team" ((in 30 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 56 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Toxic leadership" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

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Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.7

Senior management

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

832 reviews

2.0

Apr 19, 2023

Not worth it

Team leader

Recommend

CEO approval

Business Outlook

Pros

People, office, location, amazing colleague

Cons

Management, bad attitude, not worth it

2.0

Apr 16, 2023

No

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Just the salary and some of the colleagues

Cons

Management shifts and no support whatsoever

Trip.com Group Response

Thank you for your review. We are sorry to hear you are experiencing some challenges with the shift patterns. We aim to provide a supportive and nurturing environment and will continue to make improvements in this area. If there is anything you would like to discuss, please contact wevaluefeedback_uk@trip.com

5.0

Apr 3, 2023

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I have been working at Trip.com for over a year now, and my experience has been overwhelmingly positive. Here are some of the key aspects of the company that I believe deserve recognition: Work Culture: The work culture at Trip.com is amazing. The company truly values collaboration, and employees are encouraged to work together and support each other. The management team is approachable and supportive, and they foster an environment of open communication. Compensation and Benefits: The company offers competitive compensation and a comprehensive benefits package. This includes health insurance and paid time off. Additionally, the company provides employee perks such as yoga club, flexible work hours. Professional Growth: Trip.com prioritizes employee development and offers opportunities for professional growth. They provide ongoing training and development programs, as well as opportunities to take on new responsibilities and roles. I have personally benefited from this focus on growth, and I feel that my skills and expertise have been enhanced since joining the company.

Cons

Challenges: While my experience at Trip.com has been positive overall, there have been some challenges. The company is growing rapidly, which can be both exciting and challenging. There have been some organizational changes that have been difficult to navigate at times. However, I appreciate the company's transparency and commitment to keeping employees informed about changes as they happen. Overall, I would highly recommend Trip.com as an employer. The company offers a supportive work culture, competitive compensation and benefits, and opportunities for professional growth.

Viewing 178 - 180 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Americas

Senior Product & Business Analyst, US & Canada