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      Trip.com Group

      Engaged Employer

      Trip.com Group reviews

      4.0

      75% would recommend to a friend

      (832 total reviews)
      avatar

      Jane Sun

      87% approve of CEO

      73% positive business outlook

      Ratings by demographic groups

      Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      832 reviews
      4.0
      Mar 25, 2025

      Would recommend this company to my friends

      Market executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company with good colleagues and benefits.

      Cons

      Favoritism from some team lead is real leading to decreased morale and unhealthy competition among colleagues in the team.

      4.0
      Mar 25, 2025

      Good benefits, WLB for some teams, some disconnect

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are pretty decent and salary is competitive. Colleagues are generally welcoming and there’s effort put in by HR to organise activities.

      Cons

      Experience highly depends on your manager and team culture. Some are hands off, and you are left to your own devices in an overseas office (boss in HQ), while others have more demanding bosses, toxic ones occasionally spotted. Meetings with HQ are in Chinese and documentation too, which makes it hard if you don’t have a good grasp.

      4.0
      Mar 25, 2025

      Best OTA in Travel Industry

      Anonymous
      Recommend
      CEO approval
      Business Outlook

      Pros

      I’ve worked at Trip.com for nearly 6 years, and there is a very good reason for that. The people at Trip.com make the job worth it. The managers, co-workers, products, benefits, etc. make the job worth it. I’ve progressed to different departments due to the company’s opportunities as it regularly promotes staff. For example, we recently hired multiple new QCs and a new Knowledge Analyst internally. The salary is great. The office management are approachable. There are plenty of reasons to enjoy working here, For new staff, we have four big departments to work for which is exciting and something I wish I had to a choice to decide between when I first joined the company!

      Cons

      For some levels, the salary is not high enough. This needs to be examined, but unfortunately, salary reviews come once a year and it’s decided by HQ. Some OPs and higher managers micro manage based on performance and due to this, there is not an interpersonal culture where agents can build strong with their TLs in some cases. Thus causing burnout and attrition.

      Viewing 181 - 183 of 832 Reviews
      Related searches: Trip.com Group jobs | Trip.com Group salaries | Trip.com Group benefits | Trip.com Group interviews
      ReviewsTrip.com Group reviews

      Glassdoor has 928 Trip.com Group reviews submitted anonymously by Trip.com Group employees. Read employee reviews and ratings on Glassdoor to decide if Trip.com Group is right for you.