Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 68 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 37 reviews)); "work life balance is good" ((in 30 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Bad management, favoritism, lack of transparency" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

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Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

5.0

Mar 12, 2025

Great environment, great people

Customer service advisor

Recommend

CEO approval

Business Outlook

Pros

A team from all over the world that encourages you to grow and welcomes you warmly. Coming from hospitality I loved the schedule and the regular breaks.

Cons

Call center cons: The job can be mentally tiring. You need to be comfortable dealing with conflict and handling situations very quickly.

5.0

Mar 12, 2025

Trip.com Offers Great Growth Opportunities

Regional coach

Recommend

CEO approval

Business Outlook

Pros

- work environment: positive company culture, collaborative team dynamics - career advancement: opportunities for professional growth and development and access to training programs and skill development workshops - good work-life balance

Cons

- somewhat limited opportunities for employee input in decision-making - potential for office politics and lack of transparency - the increasing limitations on remote and hybrid work options are impacting employee satisfaction.

5.0

Mar 12, 2025

Fulfilling work with great team and growth opportunities!

Coach

Recommend

CEO approval

Business Outlook

Pros

Good work-life balance Supportive management Positive and collaborative team environment Opportunities for growth and development

Cons

Benefits could be more competitive

Viewing 217 - 219 of 832 Reviews

Jobs at Trip.com Group

Market Executive, Americas

Market Manager, Americas

Market Manager, Japan

Senior Business Analyst, US & Canada

Market Executive, Americas

Trip.com Group

Trip.com Group reviews

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Great environment, great people

Trip.com Offers Great Growth Opportunities

Fulfilling work with great team and growth opportunities!

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