Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (41) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 68 reviews)); "Good salary compared to similar positions with other companies." ((in 48 reviews)); "People are nice and efficent" ((in 37 reviews)); "work life balance is good" ((in 30 reviews)); "Good benefit and travel incentives." ((in 29 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 53 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 14 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 11 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews)); "Bad management, favoritism, lack of transparency" ((in 7 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Trip.com Group reviews

4.0

75% would recommend to a friend

(832 total reviews)

Jane Sun

88% approve of CEO

72% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

Veteran status

Trip.com Group has an employee rating of 4.0 out of 5 stars, based on 832 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trip.com Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

832 reviews

5.0

Mar 7, 2025

satisfactory

Outbound agent

Recommend

CEO approval

Business Outlook

Pros

Positive though out. Always accommodating to your needs. helpful when help is needed. and fantastic team. best company I every worked for

Cons

I have no bad words to say

3.0

Mar 7, 2025

Prompted to review

Customer advisor

Recommend

CEO approval

Business Outlook

Pros

Diverse cultures, numerous languages, global reach, strong brand reputation. customer centric approach. comprehensive employee benefits such as team building activities and office celebrations also recognition, cultural events, social clubs. wellness programs. Can apply to different roles within, journey of growth chances.

Cons

Communication gaps, top-down decision making, recognitions of course may come with additional responsibilities or expectations can be made without employees input affective active engagement, Unclear objectives with rapid changes and updates constantly. Morale affected, Busy environment with multiple channels to handle. Business needs overemphasis, Performance constantly policed flagging numbers results other than the actual person, although you will find people seeing through this so it's key to be honest and open for constant feedback. Might feel overwhelming. Training and coaching might not be enough or properly adjusted.

4.0

Mar 7, 2025

Good

Customer support agent

Recommend

CEO approval

Business Outlook

Pros

Opportunity for growth and above market average pay

Cons

Inbound customer support - excessive micromanagement. No freedom to manage your time, Strict attitude to breaks, even when you can’t go on your break due to work delays.

Trip.com Group Response

1y

We want to sincerely thank you for sharing your personal experience with Trip.com Group, appreciating the time taken to articulate what you have so far encountered. The staggered break and lunch schedule is actually designed to ensure we can consistently provide excellent service to our customers who depend on us. With appropriate coverage across all language lines, we can maintain our commitment to prompt customer support while also accommodating everyone on deserved breaks. At the same time, we care about our employees' wellbeing as well, perhaps we could discuss options or any ideas you have that you feel impact your breaks? Please do contact us by emailing EMEA.feedback@trip.com. We're committed to creating a supportive work environment.

Viewing 223 - 225 of 832 Reviews

Jobs at Trip.com Group

Market Manager, Japan

Market Executive, Americas

Market Manager, Americas

Market Manager, Americas

Market Manager, Americas

Trip.com Group

Trip.com Group reviews

Company ratings over time

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Reviews by job title

satisfactory

Prompted to review

Good

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