Does Trip.com Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Trip.com Group employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Trip.com Group. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Trip.com Group?

75% of Trip.com Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trip.com Group 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Trip.com Group?

Market Manager (52) , Customer Advisor (42) , Customer Service Advisor (39) , Customer Service Representative (31) , Product Manager (26) , Customer Service (18) , Business Development Manager (17) , Software Engineer (16) , Team Leader (16) , Manager (14) , Customer Service Agent (13) , Market Executive (13) , Account Manager (11) , Data Analyst (11) , Senior Software Engineer (10)

What are the pros of working at Trip.com Group according to real employee reviews?

"Great and friendly colleagues" ((in 64 reviews)); "Good salary compared to similar positions with other companies." ((in 54 reviews)); "people are nice and helpful" ((in 39 reviews)); "work life balance is good" ((in 31 reviews)); "Good benefit and travel incentives." ((in 28 reviews))

What are the cons of working at Trip.com Group according to real employee reviews?

"Management is bad" ((in 54 reviews)); "These corrupt managers don't promote capable employees; they only promote their sycophants." ((in 15 reviews)); "Terrible shifting rota, no meritocracy, no development whatsoever, poou communication between agents and management, be prepared to work always under pressure" ((in 10 reviews)); "Toxic leadership" ((in 8 reviews)); "different shifts every week making a bad life balance" ((in 8 reviews))

What are the top reviewed Trip.com Group locations?

New York , Los Angeles , Newark , Arlington , China Grove , Norwalk , San Francisco , Budapest

Skip to content Skip to footer

Notifications

Trip.com Group

Trip.com Group reviews

4.0

75% would recommend to a friend

(100 total reviews)

Jane Sun

88% approve of CEO

73% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Culture & values

3.9

Compensation and benefits

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

100 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Apr 13, 2025

Good company!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Strong management team that listens to feedback and concerns, and makes a genuine effort to find solutions.

Cons

The salary is not particularly competitive compared to industry standards.

5.0

Apr 2, 2025

Best company I've ever worked for

Training supervisor

Recommend

CEO approval

Business Outlook

Pros

1) Promotion opportunity every month for agents, and every 6 months for other staff. Always done fairly and based on performance. 2) The amount of benefits given through a Cash plan, snacks most weeks, free fruit, free Nespresso machine, free merch, free food when celebrating events. 3) Massive focus on employee satisfaction. A leadership team who listen and always want to improve. 4) Performance is clear for everyone through the performance evaluation mechanism. 5) The people and the culture- one of the best things about working in a multi cultured office, 6) Salary is checked against other call centres and very competitive. 7) Lots of opportunity to grow and develop through training, Linkedin Learning accounts an leadership support.

Cons

1) Pension contribution is minimal.

4.0

Mar 31, 2025

Good overall

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good compensation and benefits for us

Cons

I would like more career opportunities

Viewing 25 - 27 of 100 Reviews

Jobs at Trip.com Group

Customer Advisor (German Speaking)