An overall crummy place to work
Management doesn't know the meaning of the word.
Leadership is non-existent.
Training process leaves employees barely capable of doing their job.
Promotions are not merit based, or experience based. It all comes down to politics, friendships, and a popularity contest.
Support documentation is as weak as the outdated code. There is no true 'support' documentation. Just the mediocre, incomplete, and inaccurate training manuals that are produced for customers. Morale is, and stays in the toilet.
Pay is about 1/2 of our competitors. Even experienced reps and managers receive major pay increases when leaving for a competitor.
The company sees jobs here as starter jobs, and its expected that employees will leave after getting a couple years experience.
Despite repeated cycles of mass exodus from all departments, including managers, they still don't get it or make efforts to fix things.
I have watched the rapid decline over the past few years, and wish I had been one of the first to leave, instead of seeing how it is now.
Upper management has given up any pretense of caring about the reps.
Instead of monthly meetings to celebrate longevity awards, accomplishments, and name employee of the month, we're lucky to get a link to a document on a shared folder listing these things. Frequently, these are only published quarterly.
CPSI has had a churn and burn approach to hiring. Get as many bodies behind desks as possible, then travel them until they quit after less than 2 years.
For a group that hires on average 2-3 classes a year of 15-30 people, our staffing is usually less than 60 people somehow.
They don't understand that if you fly out on Sunday at before 8 am, come home on Friday after 9 pm for 2-4 weeks in a row, all while getting paid diminishing half-time over 40 hours, that people will get fed up and quit.
For a company with huge profits, tens of millions in the bank, and strong future projections, they employ any loophole or trick to not pay their employees an industry competitive wage.
Interdepartmental bickering, mistrust and blaming are standard.
Zero team concept - managers will even publicly advise their employees "do not trust anyone."
Upper management is absent. Oblivious or uncaring. Self-preserving. Untrustworthy. Hypocritical. Completely devoid of any idea what leadership is. Upper management is ivory towered far beyond the size of the company. Unwilling to take advice, criticism, or make changes
