2.0
Jul 30, 2025
Recommend
CEO approval
Business Outlook
Pros
- Teammates - Fully remote for call center employees
Cons
- Outdated systems - The fact that you need to access 5 different systems to complete a simple task. - Constant system crashes - Micro managed scheduling - Overzealous QA - Extremely rude callers - Archaic billing system (3 days for a payment to come out of an account in 2025?) - Tedious repetitive work - Products that are very expensive, lack options compared to competitors. - Technology lacking in policy application taking.