Not much upside for many of the people working there. Hard work is often rewarded with more responsibility for the same pay. People who don't pull their weight get paid the same as the ones who get stuff done. They're still behind the times despite recent changes. It seems like everybody knows somebody who works/ worked at True and most of them don't have positive things to say.
I worked in both the factory and office and was not able to move up despite going to school for HVAC and becoming a certified technician.
I transferred back to the factory so I could go to night school for HVAC. I waited 3 months for my boss in the office to say yes or no to a schedule change, then ultimately asked to be transferred back to the factory. He tried to keep me under his thumb in a factory position closely related to my office job, but I did not want to work for him anymore after the schedule change shenanigans. Thankfully HR listened to my concerns and allowed me to transfer to a different factory job. My boss wouldn't even look at me after that, it was very awkward for those last two weeks in the office. He never shook my hand or said goodbye, simply sent out an email to the whole department telling me "best of luck in your future endeavors".
I applied for a service technician apprenticeship three times, finally got an interview, and they did not offer me the position. Within 3 months I had done several interviews elsewhere and accepted a position with another company. I have True to thank for lighting a fire inside me to want more for myself. I'm now an HVAC installer making a comfortable living and learning new things every day.
