Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

426 reviews
4.0
Aug 20, 2018

Claims Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Amazing team environment, extremely pet friendly office, truly dedicated to helping pets and their owners, great support from supervisors, good training process.

Cons

Limited growth opportunities depending on which location you're at

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Trupanion Response
7y
Thanks for this feedback! We are always looking for ways we can improve.
3.0
Jul 20, 2018

Trupanion

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Bring your pet to work, onsite events (free food, game night, trivia night, lots of alcohol), no dress code (some wear PJs!), fully paid insurance (as long as you are living by yourself), onsite daycare, 401k (no matching), family enviroment. Some of the best (and worst) managers I've ever had.

Cons

Pet areas not always cleaned, bad dogs get to stay in office because owners are senior level Things are constantly breaking around the office (doors, trashcans, elevators) Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.) Facilities team is not approachable (grumpy rceptionist) Senior leadership has non working bros or hard working chicks. no inbetween. Always telling Call Center agents to just apply and move to a different department later (meaning its always a revolving door and always hiring and always low on staff) Managers are either micromanagers or so hands off that people dont know what to do and get no help when asking VERY low pay- its technically legal due to benefits, but unable to pay rent with health insurance. Executives created new bonus system to increase wage but that is taxed at 40% by law so makes us work harder for even less. no cost of living raise, meaning we make less every year All money goes to policy holders and executives and not to employees Always alchohol around the office, at every event- hard to deal with as a recovering alcoholic. even had jello shots once for no reason! Never gives reason for firings despite the fact all employees could learn and improve their work if they knew. super big focus on culture and behaviour but has executives hover board around and say things just to upset poeple Promotes easy transfering to other departments but only true to a certain extent. IT is punching bag of company and has little support and constantly has people fired despite needing more people. Created new system to decide on what plans to do and it makes little sense and is decided by popularity contest.

Viewing 316 - 318 of 426 Reviews

Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.