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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (426 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Ratings by demographic groups

      Reviews by job title

      426 reviews
      3.0
      Mar 14, 2018

      CSR Contact Center Perspective

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid health insurance, decent PTO, on site childcare if you have children. Lower management (direct supervisors) are supportive but overworked. Good work life management- if you're not in the office, you won't get called or emailed asking you to come in. Fairly mindless job.

      Cons

      Little to no growth, especially within the contact center portion of the company; if you're good at your position you don't have management breathing down your neck, but this also makes it difficult, if not impossible, to leave for another role or department. Customer care has such a high turnover rate that those who last more than 6 months are considered tenured agents. There are currently 4 CSR's with more than 2.5 years experience within the company; you either quit the job before you make it that long or manage to somehow switch departments. I think this company has a lot of corporate culture that needs to be developed, and upper management could be switched up for a breath of fresh air.

      4.0
      Mar 8, 2018

      Customer Acquisition Specialist

      Customer acquisition specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability to take on lots of responsibility Company is growing well and has a bright future Good culture Good work/life balance

      Cons

      Flat hierarchy. Not much vertical movement Low pay compared to rest of industry

      Viewing 325 - 327 of 426 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.