Trupanion reviews

Zero cost of living raises- you have to transfer departments or bonus heavily once per quarter. Bonusing is difficult if you arent in sales. Working at Trupanion reminds me a lot of being in high school, it's very cliquish. Management clearly picks favorites, and if you're not a favorite you are picked out for performance reviews, withheld from internal promotions, and retaliated against if you call out sick; the latter of which goes against Seattle's paid sick and safety leave act. Management keeps changing operation procedures and tells care and sales agents at the last minute before changing procedures again, then talks down to us when we ask for clarification. No evening support despite being a 24/7 company. Upper management are blissfully kept unaware of employee concerns by lower management.

The pay and work load ratios are ridiculous (over worked, under paid) The executives and VPs are totally out of touch with reality. They only seem to care about themselves and are unable to relate with those below them. The environment here is chaotic. Ideas, initiatives, goals are always changing and communicated poorly to employees. The environment here encourages passive aggressive complaining/whining by employee's who don't get their way (which happens all the time). Employees are encouraged to "be who you are" ... even if that means you are a jerk, lazy, abrasive etc. most employee are not held accountable and point fingers at others. This starts from the top and trickles down....