Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)
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Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

426 reviews
3.0
Dec 18, 2015
Recommend
CEO approval
Business Outlook

Pros

Manager that truly wants me to succeed and grow, smart hard working coworkers, awesome perks and company atmosphere, the feeling that you are truly making a difference in the lives of pets and policy holders.

Cons

I am crazy about my dog and one of the big reasons I chose to work here was because I would be able to bring her to work. But lately the pet policy is just INSANE. There are a lot of rules that don't make sense to me, but the most recent one is the final straw. Now friendly dogs that are in fully gated cubicle areas have to be tied up to our desks on short tethers. For a company that markets itself as a cool, pet friendly environment, the hypocrisy and stupidity of the pet policy is maddening. I and many of my coworkers think it's cruel and unusual and pointless to tie up a dog (that is already safely behind a gate) on tiny tether for 8 hours a day, and we are frustrated and mad that such a stupid idea has become policy. Dogs that are tied up are more aggressive, defensive, they can't play with or get snuggles from the people in their areas, and they think they are being punished. The dogs that are tied up now cry ALL DAY and are super distracting. I love everything about my job, but now the pet policy is actually making me dread coming to work, and making me feel like the company doesn't care about me.

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Trupanion Response
10y
Thank you for sharing your feedback regarding the pet policy.The changes to the policy were implemented due to the number of approved pets in the office growing to over 200! This is a huge benefit that we want to continue to provide as the company grows, while at the same time maintaining a safe workplace for employees and their pets. As always, all feedback and concerns about the policy are heard and considered.
4.0
Dec 4, 2015

CSR

Recommend
CEO approval
Business Outlook

Pros

Pets at work, candy, great people, big hearted company with the best intentions for their policy holders

Cons

cliquey, some management tends to be icy towards you and it's the managers you work with every day in your capacity.

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Trupanion Response
10y
Thank you for leaving a review here and providing us with some honest feedback. We're always striving to improve and we appreciate hearing from you!
5.0
Dec 2, 2015

Career growth and ANIMALS!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are passionate about helping animals and you are highly driven and flexible with change, Trupanion in an amazing place to work! I started here entry level 5+ years ago and have worked my way to a manager level obtaining an invaluable skill set. From my experience, there are endless opportunities for career advancement, and you can bring your dog, cat, and kid to work!

Cons

Fast growth can come with poor planning. I think we're getting better at it, but there have definitely been some growth pains.

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Trupanion Response
10y
We appreciate the feedback! Thank you for taking the time to leave a review here and for all your hard work!
Viewing 373 - 375 of 426 Reviews

Glassdoor has 442 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.