Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 65 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 30 reviews)); "Great culture and Atmosphere at Trupanion" ((in 17 reviews)); "Amazing work life balance Largely work from home Free pet insurance (for one pet)" ((in 16 reviews)); "There is a good work life balance and they're very diverse." ((in 13 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 29 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 22 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 21 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 18 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 12 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

426 reviews

4.0

Jan 13, 2016

Entrepreneurial Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Casual atmosphere and dress code, people who love pets, ability to grow and be promoted, be part of protecting pets and owners really well, bring your pet to work, dog walkers.

Cons

there are politics, management has favorites, deadlines or goals can be unattainable, pressure to get a lot done really fast, open floor plan is really loud.

Trupanion Response

10y

Thank you for the balanced review, we appreciate it. Our goals are lofty, and we are encouraged that each of our employees strive to reach beyond them. All of your advice to management is quite helpful--we've even implemented new management training recently. Thanks for your continued work at Trupanion!

4.0

Dec 29, 2015

Great company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pets at work, great people, laid back atmosphere, room for growth, great benefits

Cons

Moving to Georgetown when promised we would stay in Ballard,

Trupanion Response

10y

Thanks for your positive feedback! We take pride in our company culture and our family of animal people and the animals themselves. Good luck with your continuing work at Trupanion!

2.0

Dec 20, 2015

This place will be good in 10 years..if it lasts.

New customer specialist

Recommend

CEO approval

Business Outlook

Pros

The product is great and bringing pets to work is fantastic. The pay is slightly higher than minimum wage. The dress code is relaxed.

Cons

The thing is management is young and likes to create cliques. If you aren't their friends you will not do well. While working there a large amount of people quit and quite a few were fired (with no warning).. which is a terrible sign of a company. When someone did leave we were not notified and so when customers called in asking for them we would not know they are gone and it was a very frustrating process. New management cares more about quantity than quality... which means a LOT of unhappy customers. The training is minimal and the amount of learning is vast in a very short time. Bringing your dog to worj is cook but the pet policy is ridiculous and more hassle than benefit. The amount of money you get paid is not worth the work and emotional sanity.. I say stay away until they figure out what the heck they are doing.

Trupanion Response

10y

Thank you for your feedback. We appreciate that even through your frustrations you understand that we are working to implementing the best product possible. We take all suggestions into consideration and gain insight from reviews such as this one.

Viewing 370 - 372 of 426 Reviews

Jobs at Trupanion

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Seminole, FL

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Operational Accountant

French Bilingual, Partner Support Coordinator

Territory Sales Partner - Fort Myers, FL

United States

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Territory Sales Partner - Knoxville, TN

Knoxville, TN

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Trupanion

Trupanion reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Entrepreneurial Culture

Great company

This place will be good in 10 years..if it lasts.

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