Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (12) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 65 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 32 reviews)); "Great culture and Atmosphere at Trupanion" ((in 17 reviews)); "There is a good work life balance and they're very diverse." ((in 15 reviews)); "You can grow, but your salary won’t by much; PTO is good; most of the people are amazing; 5 week paid sabbatical for every 5 years of employment (but I was laid off 2 months before I hit my first 5 years so I didn’t actually get to experience that perk)" ((in 11 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 26 reviews)); "Senior leadership has non working bros or hard working chicks." ((in 23 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 21 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 20 reviews)); "low salary" ((in 13 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(426 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Trupanion has an employee rating of 3.2 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

426 reviews

2.0

Oct 8, 2015

Not that great company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Learning curve is pretty steep.

Cons

Lot of work is given.

Trupanion Response

10y

While we’re sorry that you didn’t have the best experience working at Trupanion, we appreciate that you took the time to leave a review. Thank you.

2.0

Sep 22, 2015

Growth over people

Claims department

Recommend

CEO approval

Business Outlook

Pros

Opportunities for advancement if you are relentlessly cheerful, tow the company line, and question nothing.

Cons

Growth and increased productivity are the overriding concerns, with individual employees dwindling to complete unimportance. This company is growing too fast for staff to keep up. Productivity is God, and anyone who can't keep up is quickly demoted. This used to be a company where individuals where encouraged to have ideas and were given independence to manage your time and job. Now you are just a cog in the machine, expected to conform to an endless set of rules and expectations designed to micromanage every second of your time at work.

3.0

Sep 21, 2015

Great people. Great mission. Terrible pay.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Trupanion has a staff of motivated and passionate employees, and it's inspiring to be a part of that. Managers are open to new ideas. The company is growing extremely fast so there is a lot of opportunity for growth and learning.

Cons

The pay at Trupanion is awful, way less than market value for equivalent roles at other companies. There are also a lot of growing pains as people have mentioned, but I do think managers are doing a better job of handling those pains now. Salaried employees are often expected to work way more than 40 hours per week. The current building does not make me feel safe.

Trupanion Response

10y

We appreciate the review. As a fast growing company, we know that growing pains are definitely a part of an expanding business and as you mentioned we are working hard to continue growing in the right direction. Happy to have you working here!

Viewing 379 - 381 of 426 Reviews

Jobs at Trupanion

Operations & Automation Partner

Customer Retention Specialist (Pacific Time Hours)

Senior Product Manager - Digital Experience

Territory Sales Partner - Fort Myers, FL

United States

View job

Automated Quality Assurance Engineer

Trupanion

Trupanion reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not that great company

Growth over people

Great people. Great mission. Terrible pay.

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