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      Trupanion

      Engaged Employer

      Trupanion reviews

      3.2

      41% would recommend to a friend

      (427 total reviews)
      avatar

      Margi Tooth

      36% approve of CEO

      38% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.6

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.2

      Culture & values

      2.7

      Senior management

      2.7

      Career opportunities

      Trupanion has an employee rating of 3.2 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

      Ratings by demographic groups

      Reviews by job title

      427 reviews
      4.0
      Aug 4, 2022

      Overall a good job experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is good, managers are good with flexibility of schedule for appointments etc.

      Cons

      Depending on job doing work can become monotonous and stressful to work under pressure of productivity and service levels.

      1.0
      Jul 29, 2022

      Everything was a lie

      Member experience specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great coworkers, ability to WFH, good starting pay, nice benefits

      Cons

      Intense workload, no support from management, you will never get positive feedback, training is confusing and the information provided conflicts with what you will be told to do while on the job. No one is ever on the same page.

      1.0
      Jul 22, 2022

      Do not work for this company

      Member experience representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They were once amazing but no more. Rare I mean super rate to get promoted or able to move to other departments. Managent is sub par and inexperienced. They completely changed their commision to a first call resolution whch is 7 DAYS. They discourage tenure and they do offer a stock option if you are able to last 5 years to be vested but their is a 1 in 500 or more chance you will make it that long.

      Cons

      Inexpeienced management First call resolution of 7 days and that is if customers call back in regards to ANYTHING it will impact you. Bullying mentality and extremely clickish and the company is CHEAP! we are talking frugal. Mayjor tech issues and very little support. Systems do not communicate to each other and they have started outsourcing job functions to the Phllapines.

      Viewing 166 - 168 of 427 Reviews
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      ReviewsTrupanion reviews

      Glassdoor has 443 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.