Trupanion reviews

3.2

44% would recommend to a friend

(425 total reviews)
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Margi Tooth

42% approve of CEO

40% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 425 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

425 reviews
1.0
May 23, 2025
Recommend
CEO approval
Business Outlook

Pros

- the mission itself is noble and fulfilling for employees who are pet parents themselves. - great office vibe. Mandatory 3 days a week in-office but the days are flexible. - free insurance for one pet - office dogs

Cons

- Leadership avoids addressing topics perceived as politically sensitive, limiting opportunities to openly support and communicate a pro-DEI stance. Openly fears “upsetting red states”. - Insufficient budget allocation for essential tools and applications limits employees' ability to develop skills and maximize growth within their roles. - Leadership consistently demonstrates poor decision-making and ineffective management. - Communication is severely lacking; directors may go days without responding when conflicts arise. - Leadership and HR enable toxic behaviors by failing to address bullying, leading to significant talent loss. - Leadership lacks a clear vision for its employees, creating ongoing misalignment and repeated operational failures. - Middle managers receive minimal support or structured coaching, hindering professional development and performance. - Job roles frequently expand beyond the original description without proper acknowledgment, with leadership framing it as adaptability rather than addressing workload concerns. - Leadership has limited understanding of social media strategy and audience engagement, requiring repeated clarification of fundamental digital metrics.

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Trupanion Response
1y
Thank you for taking the time to share your experience working at Trupanion. We are sorry to hear that your experience was less than satisfactory despite being aligned with our mission to help pets. At Trupanion, we take concerns about bullying seriously. If you feel comfortable sharing feedback, we encourage you to contact People Operations at PeopleOps@Trupanion.com to set up a confidential conversation.
2.0
May 14, 2025
Recommend
CEO approval
Business Outlook

Pros

Great pay system WFH Provide equipment Good benefits

Cons

Pay can sometimes be late or even short, happened multiple times. Poor leadership communication, understaffed call queues

1.0
May 8, 2025
Recommend
CEO approval
Business Outlook

Pros

*pays well *lots of pto *no attendance policy

Cons

*management doesn’t talk to you *favoritism *no real retention training just scenarios that are nothing like the phones *you do all the work including follow ups *stressful environment *no communication between departments

Viewing 19 - 21 of 425 Reviews

Glassdoor has 441 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.