For full disclosure, I got heavily burned out working here. This was my first real office job and I was also extremely sensitive to the idea that I had to be a model marginalized population member. I'm very aware that currently Trupanion has a paid DEI person now, and I'm hopeful about that, but it is still too little too late for me. What I can do is leave this review as a warning for folks new to the culture, with a note that if you do have the energy to keep pushing, this company could become something really lovely.
Not only did I have to push for many concessions to be made in the office culture for everyday trans living, the second that I began pushing for additional disability adaptations as an ally, I got immediate pushback.
A note for those who use wheelchairs, the emergency plan in-office is to physically carry you down the stairs - and if you require Braille for navigation in the office, that's not available. The office dog policy is amazing on paper, but that leads to a lot of reactive dogs in office, which is difficult for folks with sensory issues, anxiety issues, and folks with service dogs. HR pushback is against marginalized populations in these cases and usually began with "We understand your frustration, but[...]".
And marginalized populations also means in terms of class and wealth - Claims Support comes in many cases from a vet background, and must often take a heavy pay cut to work here. On one hand, you no longer have the heavy emotional toll, but it comes at the cost of going on food stamps and having upper management offer advice about budgeting. Feedback about this has been met with "we understand your frustration, but [...]" messages, very little effort to reevaluate the base wage or raises, and continued stocks given.
Immediate management is friendly but doesn't seem very experienced with actual people management. There's an understanding that there's very little that your managers can do for you against upper leadership's decisions about the future of your department, and virtually no lateral or upper movement unless you have additional skills you brought with you. Development is not something management is good at here.
I was not offered an exit interview here when I left, and I gave the full 2 week notice and consistently stayed in contact in hopes that I would be able to give this feedback in person. For whatever reason, this was not an option.
