Does Trupanion pay their employees well?

According to anonymously submitted Glassdoor reviews, Trupanion employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Trupanion. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Trupanion?

41% of Trupanion employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Trupanion 3.7 out of 5 for work life balance, 3.2 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Trupanion?

Member Experience Specialist (22) , Customer Service Representative (21) , Account Manager (15) , Claims (14) , Retention Specialist (13) , Territory Partner (10) , Manager (9) , Sales (9) , Sales Representative (7) , Claims Specialist (6) , Customer Care Specialist (6) , Sales Specialist (6) , Actuarial Analyst (5) , Claims Adjuster (5) , Claims Adjudication Specialist (4)

What are the pros of working at Trupanion according to real employee reviews?

"Generally great benefits!" ((in 69 reviews)); "The people you work with are great and who doesn't love having a dog to cuddle with if you have a bad call" ((in 28 reviews)); "Great culture and Atmosphere at Trupanion" ((in 21 reviews)); "I am able to work from home, and was less stress than working in a clinic and still using my vet tech knowledge" ((in 14 reviews)); "There is a good work life balance and they're very diverse." ((in 12 reviews))

What are the cons of working at Trupanion according to real employee reviews?

"low pay but can bring pet to work" ((in 31 reviews)); "Snotty, infantile, and inexperienced managers that have no business leading ANYONE." ((in 24 reviews)); "RSU's price continues to tank due to poor management decisions." ((in 20 reviews)); "low salary" ((in 12 reviews)); "Middle and upper management can be incredibly hard to deal with (middle management has VERY little support.)" ((in 11 reviews))

What are employees saying about Trupanion layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Trupanion layoffs and their outlook for job security at Trupanion in 2026.

What are the top reviewed Trupanion locations?

Seattle , Ballard , Los Angeles , Chicago , Chattanooga , Las Vegas , West Seattle , South Seattle , Hoboken , Leesburg , New York , Suffern , Milwaukee , San Antonio , Nashville , Bakersfield , Orange , Mountlake Terrace , Renton , Orlando , Atlanta , Delran , Shoreline , Remote , South Florida , Georgetown

Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)

Margi Tooth

36% approve of CEO

38% positive business outlook

Ratings by category

3.7

Work/Life balance

3.6

Diversity & inclusion

3.4

Compensation and benefits

3.2

Culture & values

2.7

Senior management

2.7

Career opportunities

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

428 reviews

4.0

Jun 23, 2021

Great place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Flexible Great company culture Inclusive WFH friendly Office is pet friendly

Cons

Salary could be more competitive

Trupanion Response

4y

Thanks for your review! I am glad to see that you enjoy the flexibility to WFH or in the Seattle office along with our open company culture. Providing a competitive salary is a high priority of our leadership and there can always be room for improvement. We have added more great talent to our Compensation team to help evolve our pay model, but we are always looking for input from our employees. If you would like to share further thoughts with me that I could bring to our People Ops leadership anonymously, please email me directly at Anna.Berentson@Trupanion.com to set up some time.

5.0

Jun 21, 2021

Amazing job

Inbound phone sales representative

Recommend

CEO approval

Business Outlook

Pros

Amazing pay, incredible benefits, work from home, no micro managing

Cons

I don't really have any cons to be honest

Trupanion Response

4y

Thanks for the 5-star review! If you ever want to share more about your experience, I'd love to hear it! You can email me at Anna.Berentson@trupanion.com or ping me on Teams.

2.0

Jun 7, 2021

Tons of growth opportunity but unrealistic expectations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amazing pets and some amazing people. If you work hard, you can move up in the company. If you survive 5 years, you get a sabbatical. Solid benefits as a whole.

Cons

Lots of top-down decision making and self-proclaimed "experts" meddling in areas they have no expertise in. Expectations are unrealistic and it's a culture that values working overtime vs achieving a healthy work schedule. Leadership is reactionary and employees are left in a constant state of disarray with unfocused areas of prioritization (or more commonly asked to prioritized *everything*). No formalized salary review process and salaries across the company are very hidden. If you want a raise you are going to have to beg for it, and will likely be told to just hit your quarterly objectives if you want more money.

Trupanion Response

5y

Thank you for sharing your honest feedback about your experience with Trupanion. We recognize that this team has gone through tremendous change over the years and that comes with better opportunities to set up the team for success going forward. Compensation is a continuous conversation that we are having at an enterprise level, which includes better education to our leaders and more transparency for our team members on this subject. If you would like to set up a time to chat further and share more insight, I would be happy to meet with you. Please email me at Anna.Berentson@Trupanion.com.

Viewing 226 - 228 of 428 Reviews

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