Trupanion reviews

3.2

41% would recommend to a friend

(428 total reviews)
avatar

Margi Tooth

36% approve of CEO

38% positive business outlook

Trupanion has an employee rating of 3.2 out of 5 stars, based on 428 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Trupanion employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.3 stars).

Reviews by job title

428 reviews
5.0
Jul 6, 2021

Love it!

Recommend
CEO approval
Business Outlook

Pros

You work to help save cats and dogs as a company. Great Benefits. Good Pay.

Cons

None so far that I can think of after a year.

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Trupanion Response
5y
Thanks for your great review! We are always happy to see positive feedback like yours! If you ever have questions for the recruiting team, you can email us directly at Recruiting@Trupanion.com.
3.0
Jul 4, 2021

Worked here for 3 years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pets in the office, friendly people.

Cons

Unfair pay. I had people with less tenure than me making more and was denied a raise.

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Trupanion Response
4y
Thanks for your feedback and for the time you spent on the Trupanion team. Though we still have work to do in evaluating our compensation model and practices, providing fair and competitive compensation is always our goal. Because it’s so important we get this right, we’d appreciate the opportunity to speak with you further about your experience and thoughts on how we could continue to improve. Please reach out to me directly at Anna.Berentson@trupanion.com if you’d be open to connecting.
4.0
Jun 25, 2021

Great job

Recommend
CEO approval
Business Outlook

Pros

love the culture and my coworkers. My direct report manager is amazing. The pay is better than what I had been getting in my previous line of work.

Cons

Some of the higher up managers can be snooty. Tendacy to make big changes that result in loss of income without notice. Introduction of software to streamline records requests has directly impacted their department and have since seen a large turnover of employees. Seem to be replacing everyone with workers in the Phillipines.

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Trupanion Response
4y
Thanks for sharing your experience! I loved hearing your positive comments about your coworkers and manager. I'm also glad to hear that the pay is better than your previous line of work! As the company grows and our automated software becomes more prevalent, it's true that some of our roles need to grow and change, including bringing on more support from our awesome team in Manila. Sometimes that change can be hard, especially if it's not communicated in the right way. People Operations is currently building out a training program specifically around change management. I'm sure they would love to consider your experience and feedback if you are open to sharing. Please reach out to me at Anna.Berentson@Trupanion.com and I can get you connected with the right folks in People Ops.
Viewing 223 - 225 of 428 Reviews

Glassdoor has 444 Trupanion reviews submitted anonymously by Trupanion employees. Read employee reviews and ratings on Glassdoor to decide if Trupanion is right for you.