Trustco Bank reviews

Outdated systems, lack of training, Turnover, Lazy employees. Proper training is key. No one really gets it but hopefully have helpful staff to help them learn.

There is a myriad of things I can said. about this company, but I'll just name the top few: this company is very unprofessional. They have a very high turnover from tellers, to assistant managers, to even staff in branch administration, and the IT department. They do not have an efficient training program and they often throw people in their job with no knowledge of the job and blame you if you make a mistake on your first week. There is a lot of abuse and mistreatment of their employees and it just gets swept under the rug. You have no rights if you are a teller or assistant manager because anything you say that conflicts with your branch manager or anyone higher up, you get retaliated against and you cannot defend yourself or have your story heard. The company uses extremely outdated equipment and goes by rules that have been outdated from as early as 2005. There are constantly angry customers due to the high turnover, inconsistency in customer service and problems that cannot be solved.