Trustco Bank reviews

2.8

27% would recommend to a friend

(362 total reviews)
avatar

Robert J. McCormick

34% approve of CEO

36% positive business outlook

Trustco Bank has an employee rating of 2.8 out of 5 stars, based on 362 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Trustco Bank employee rating is 25% below average for employers within the Financial Services industry (3.7 stars).

Reviews by job title

362 reviews
1.0
Oct 28, 2015
Recommend
CEO approval
Business Outlook

Pros

The work was easy and there was a lot of down time.

Cons

There is a myriad of things I can said. about this company, but I'll just name the top few: this company is very unprofessional. They have a very high turnover from tellers, to assistant managers, to even staff in branch administration, and the IT department. They do not have an efficient training program and they often throw people in their job with no knowledge of the job and blame you if you make a mistake on your first week. There is a lot of abuse and mistreatment of their employees and it just gets swept under the rug. You have no rights if you are a teller or assistant manager because anything you say that conflicts with your branch manager or anyone higher up, you get retaliated against and you cannot defend yourself or have your story heard. The company uses extremely outdated equipment and goes by rules that have been outdated from as early as 2005. There are constantly angry customers due to the high turnover, inconsistency in customer service and problems that cannot be solved.

1.0
Oct 27, 2015
Recommend
CEO approval
Business Outlook

Pros

off on federal holidays. generally the people that i have worked with at other offices are pretty great to work with.

Cons

everything about this place is terrible. High turnover, horrible pay the list goes on and they preach bonuses for all but its a straight up lie. only the manager gets a bonus at the end of the month if they meet their goals. they can never decided if they want to give bonuses to tellers and assistants so they will receive them one month and the next wont get anything. All of the responsibility of running the branch is on the assistant and they don't receive a bonus.

Viewing 322 - 324 of 362 Reviews

Glassdoor has 369 Trustco Bank reviews submitted anonymously by Trustco Bank employees. Read employee reviews and ratings on Glassdoor to decide if Trustco Bank is right for you.